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SUPPORT CENTER
Need help? We've got you covered.
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DISCORD
Fastest support — open a ticket in our Discord server and our staff will help you.
JOIN DISCORD
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EMAIL
For billing and account issues, email us and we'll respond within 24 hours.
EMAIL US
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REFUNDS
Read our refund policy and find out how to request a refund for your purchase.
REFUND POLICY
FREQUENTLY ASKED QUESTIONS
I bought a rank but haven't received it yet ▼
Ranks are delivered automatically within 24 hours. Make sure you have logged into play.revilemc.com at least once. If you still haven't received it after 24 hours, open a ticket on Discord with your order details.
I entered the wrong Minecraft username ▼
Contact our support team as soon as possible via Discord or email. If the item hasn't been claimed yet, we can transfer it to the correct account.
How do I use my crate keys? ▼
Log in to play.revilemc.com and type /crates in chat. Walk up to the crate corresponding to your key type and right-click to open it. Your key will be in your inventory.
Can I transfer my rank to another account? ▼
Ranks are non-transferable between accounts once delivered. Please double-check your username before purchasing.
Do ranks expire? ▼
No — all ranks purchased from the RevileMC store are permanent and do not expire.
Is my payment information safe? ▼
Yes. All payments are processed through encrypted, secure connections. We do not store your full card details on our servers.
